Refund policy

Change of mind

Please choose carefully, as Riley Callie Resources does not offer refunds or exchanges for change-of-mind purchases. This includes ordering the incorrect item, purchasing the wrong size or quantity, or deciding that an item is no longer required.

This does not affect any rights you may have under the Australian Consumer Law.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If an item is damaged, faulty, not as described, or you have received an incorrect item, please contact us as soon as possible at info@rileycallieresources.com.au so we can assess the issue and make it right.

Where you are entitled to a remedy under the Australian Consumer Law, we will provide the appropriate remedy, which may include a repair, replacement or refund depending on the circumstances.

Please keep the item and its packaging until we have responded to your enquiry, as we may request photographs or other information to help us assess the issue.

Returns

If we ask you to return an item, we will provide instructions on how and where to send it.

Please do not send items back without contacting us first, as this may delay the processing of your return.

Where an item is being returned because it is faulty, damaged, incorrectly supplied or otherwise covered by your rights under the Australian Consumer Law, Riley Callie Resources will cover reasonable return shipping costs where required.

Exceptions

Custom-made, personalised and special-order products cannot be returned simply because you change your mind.

Sale items are also not eligible for change-of-mind returns.

These exclusions do not limit your rights under the Australian Consumer Law if there is a problem with the product.

Gift cards are non-refundable except where required by law.

Exchanges

We do not offer exchanges for change-of-mind purchases.

If there is a problem with an item you have received, please contact us at info@rileycallieresources.com.au and we will assist you in accordance with your rights under the Australian Consumer Law.

Refunds

Where a refund has been approved, it will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear after it has been processed. Processing times can vary depending on your bank or payment provider.

If more than 15 business days have passed since we confirmed that your refund was processed, please contact us at info@rileycallieresources.com.au.