Shipping policy
Yes — then I’d remove all international wording and make the policy specifically for Australia-wide delivery. Here’s the cleaner version I’d use on Riley Callie Resources:
Shipping Policy
Riley Callie Resources ships Australia-wide from the Sunshine Coast, Queensland. We carefully pack each order and aim to get your resources on their way as quickly as possible.
Order processing
We aim to dispatch orders within 2–4 business days of receiving your order.
During busy periods, sales, new product releases and peak periods such as Christmas, dispatch may take a little longer.
If your order contains a pre-order or special-order item, your order may be held until all items are available unless otherwise stated.
Shipping costs
Shipping costs are calculated at checkout based on your order and delivery location.
Some larger, heavier or oversized products may attract additional shipping charges.
Delivery times
Delivery times vary depending on your location and the delivery provider.
Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.
Please note that estimated delivery times provided by shipping carriers are estimates only and delays can occasionally occur outside our control.
Express shipping
If you select an Express shipping option, this refers to the delivery service used once your order has been dispatched.
Our normal order processing time still applies unless otherwise stated.
Delivery addresses
Please check your delivery address carefully before completing your order.
If you notice an error, contact us at info@rileycallieresources.com.au as soon as possible.
Once an order has been dispatched, we may not be able to change or redirect the delivery address.
If an order is returned to us because an incorrect or incomplete address was provided, additional postage charges may apply to resend the order.
Tracking your order
Where tracking is available, your tracking details will be provided once your order has been dispatched.
If tracking shows your parcel as delivered but you cannot locate it, please check around your property, with other members of your household or workplace, and with your local post office or delivery depot.
If you still cannot locate your parcel, please contact us and we will assist where possible.
Delayed or missing parcels
Occasionally, deliveries may be delayed due to circumstances outside our control.
If your parcel appears to be significantly delayed or missing, please contact us at info@rileycallieresources.com.au so we can assist with an enquiry with the delivery provider.
Nothing in this Shipping Policy limits your rights under the Australian Consumer Law.
Damaged or incorrect orders
If your order arrives damaged, faulty or you receive an incorrect item, please contact us as soon as possible at info@rileycallieresources.com.au.
Please include your order number and photographs of the item and packaging where possible so we can assist you promptly.
For further information, please see our Returns & Refund Policy.
Contact us
If you have any questions about shipping or an existing order, please contact:
Riley Callie Resources
Email: info@rileycallieresources.com.au